Refund policy
Thank you for shopping with REYN Activewear. 🤍
As a small, growing independent activewear brand, every order means so much to us. We carefully select and prepare our products to provide you with the best possible shopping experience.
At this stage of our journey, we're unable to accommodate returns or exchanges for change of mind, incorrect sizing, or personal preference. This policy helps us manage our inventory and continue growing while maintaining the quality of our collections.
We kindly encourage you to review our size guide, product descriptions, and measurements carefully before placing your order.
Damaged, Defective or Incorrect Items
Your satisfaction matters to us, and we want you to receive your REYN pieces in excellent condition.
If your order arrives damaged, defective, or incorrect, please contact us at reyn.activewear@gmail.com within 7 days of delivery whenever possible.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
Our team will review your request and arrange an appropriate solution, which may include a replacement or refund.
This reporting window does not limit any rights you may have under applicable consumer protection laws.
Non-Returnable Items
We do not offer voluntary returns or exchanges for:
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Change of mind
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Incorrect size selection
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Personal fit preferences
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Unwanted colours or styles
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Items purchased during promotional sales
This does not affect your rights regarding defective, damaged, misdescribed, or incorrect merchandise under applicable law.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your financial institution.
Need Assistance?
We're always happy to help you choose the right size before ordering.
For sizing questions, product information, or order concerns, please contact us at reyn.activewear@gmail.com.
Thank you for supporting REYN Activewear and being part of our journey.
With love, REYN Activewear. 🤍