REYN Customer Care

Returns & Refunds

We want every REYN order to arrive in excellent condition. Please review our policy below before contacting us about a return, replacement, or refund.

Important

REYN currently accepts return or replacement requests only for products that arrive damaged, defective, or incorrect.

01

Damaged or defective items

Please inspect your order as soon as it arrives.

To be eligible for a return or replacement:

  • Contact us within 5 days of delivery.
  • Provide clear photos of the damaged or defective item.
  • Include your order number and a description of the problem.
  • The damage must not have resulted from misuse, improper care, or normal wear and tear.
02

Non-damaged items

We do not currently accept returns due to change of mind, incorrect size selection, or personal preference.

Please review the product description and size chart carefully before placing your order.

03

Return shipping

Do not send an item back before receiving return instructions from us.

04

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

05

Exchanges and replacements

If an eligible item arrives damaged, defective, or incorrect, we may offer a replacement depending on product availability.

If a replacement is unavailable, an approved refund may be issued instead.

06

Final-sale items

Sale items, promotional items, gift cards, and products marked as final sale cannot be returned or exchanged.

Need help with an order?

Email us with your order number, a description of the issue, and clear photos when applicable.

Contact REYN
Last updated: July 2026